Can I lower my deposit limit at any time?

Yes, reducing your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

Can self-exclusion be ended early?

No. Once self-exclusion is activated, it cannot be cancelled before the set period ends. This is intentional — it exists as an important safeguard and is deliberately kept strict.

What's the difference between cooling-off and self-exclusion?

A cooling-off period is a short-term break — anywhere from 1 day to 1 month. Your account reactivates automatically once it ends. Self-exclusion is a longer-term commitment — from 6 months up to 5 years — and even after it expires, reactivating your account requires an additional verification process.

Where can I get help for a betting addiction?

Start by reaching out to bije live's responsible gaming team via live chat or email at support@bijelive.ws. It also helps to talk to a family member or someone you trust. You can also seek professional mental health support — betting addiction is treatable.

Someone I know may have a problem — what can I do?

Approach them with empathy, not judgement. Be there for them and encourage them to seek help. You can contact bije live's support team on their behalf — we handle everything with full confidentiality.

Can someone under 18 open an account?

No, it's not possible. To register on bije live, age must be verified using a valid national ID or passport. Anyone under 18 cannot open an account, and any attempt to do so will be automatically rejected.

bije live | Responsible Gaming — Play Smart and Stay in Control

What Does Responsible Gaming Actually Mean?

For many people, betting is a form of entertainment. Whether it's placing a wager on a cricket match, trying your luck on a lottery, or joining virtual sports — it can be enjoyable as long as it stays within control. The problem arises when that entertainment becomes a habit, and that habit gradually turns into an addiction.

Responsible Gaming means playing with awareness — staying within your financial means, understanding the risk of loss before you bet, and knowing when to stop. At bije live, we believe every user should be clear on all three.

Core Principles: Playing on bije live is about having fun — not a guaranteed way to make money. Every bet carries just as real a chance of losing as it does of winning.

Bije live is committed to providing a safe and transparent environment for bettors in Bangladesh. That's why we don't just offer games — we also provide all the responsible gaming tools and information you need to stay in control at all times.

Signs of Problematic Betting Behaviour

Many people don't realize when their betting has become a problem. If any of the following sound familiar, it may be time to take notice:

Repeatedly placing larger bets in an attempt to recover lost money ("chasing losses")
Being unable to stop betting even when you want to
Hiding your betting activity from family or friends
Using money set aside for household expenses, debt repayments, or other essential needs to place bets
Feeling restless, irritable, or anxious when you can't bet
Spending excessive time betting at the expense of work, family, or relationships
Borrowing money or asking others for funds to bet
Feeling the urge to place bigger bets after a win just to keep the excitement going

Remember: These signs are not a reflection of weakness. Betting addiction is a recognised mental health condition, and it is both treatable and manageable. Asking for help takes courage.

How to Use bije live's Protection Tools

Every bije live account comes with a set of powerful responsible gaming tools. You can activate them at any time from your account settings.

Deposit Limit

Set separate limits for daily, weekly, and monthly play. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Loss Limit

Decide in advance how much you're willing to lose before stopping. Once you hit that loss limit, your session ends automatically.

Session Time Limit

Set a maximum duration for each session. Once the time is up, you'll be logged out automatically — and logging back in requires an extra confirmation step.

Cooling-Off Period

Pause your account for any period from 1 day to 1 month. During this time, no bets or transactions can be made.

Self-Exclusion

Request a full account closure for 6 months, 1 year, 3 years, or 5 years. This period cannot be cut short.

Direct Support

Chat live with our responsible gaming team at any time. All conversations are completely confidential.

Practical Tips for Safer Betting

Following a few simple guidelines on bije live keeps betting enjoyable every time:

Set a budget before you start: Decide how much you're willing to spend on betting each week or month — and stick to it.
Stay Calm After a Loss: Don't chase losses with bigger, rushed bets. It's the most common trap there is.
Think of winnings as a bonus: Winnings from betting are never guaranteed. Win or lose, keep a healthy perspective — that's what makes it truly enjoyable.
Don't bet when emotions are running high: Avoid making betting decisions when you're angry, frustrated, or overly excited.
Take Regular Breaks: Don't play for long stretches without a break. Step away, go for a walk, have some water, put the phone down.
Let Your Family Know: Talk openly with the people close to you about your betting habits. If you start hiding it, that's a sign something is wrong.
Keep other hobbies too: Don't make betting your only source of enjoyment — keep other hobbies and interests in your life.

Bet smart: Bet with knowledge. Analytics Check the match stats and data before making a decision. Basing your bets on information rather than emotion is far more responsible.

Self-Assessment

Ask yourself the questions below. If you answer "yes" to most of them, consider taking a break or seeking support.

Responsible Gaming Self-Assessment Questionnaire

1

In the past month, have you ever spent more than your budget on betting?

2

After a loss, have you tried to win that money back on your very next bet?

3

Have you ever thought about or actually cut into work or family time to bet?

4

Have you decided to stop betting, only to come back to it later?

5

Do you hide your betting from family or friends?

6

Do you feel restless or irritable when you're not winning while playing?

7

Have you ever used money meant for daily expenses or savings to place bets?

If you answered "Yes" to more than 3 questions, please reach out to our support team. We're always here to help.

Protection of Minors

Bije live is strictly for users aged 18 and above. We are committed to keeping minors away from betting.

Age verification is mandatory during registration — no account can be created without a date of birth.
Age must be verified during the KYC process using a government-issued ID.
Any account flagged as suspicious is reviewed immediately and disabled if necessary.
If any member of your household is a minor, make sure parental controls are enabled on their devices.

A tip for parents: to block betting sites on your internet browser, Net Nanny, Kaspersky Safe Kids or use your device's built-in parental controls. Your child's digital safety is in your hands.

On bije live Responsible Gaming — Keep it fun, keep it in control

Your Safe Bettingwhat's available for

Deposit Limit Setting

Session Time Control

Voluntary Break

Self-Exclusion Feature

Option to pause promotions

24/7 Help Centre